Return, Refund & Replacement Policy
Return Eligibility:
You may request a return or exchange within 14 days of receiving your order. To be eligible, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items:
Items marked as “Final Sale” or “Clearance” are not eligible for return or exchange.
Return Process:
To initiate a return, please contact us at support@lataunigem.store with your order number and reason for return. We will provide you with instructions on how to proceed.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–7 business days.
If you receive a defective or damaged item, please contact us immediately at support@lataunigem.store with details and photographic evidence. We will arrange for a replacement at no additional cost to you.