Terms and Conditions

Welcome to Lata Gems! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our services.

1. Definitions

“Website” refers to Lata Gems’ official website.
“Company,” “We,” “Us,” or “Our” refers to Lata Gems .
“User,” “You,” or “Customer” refers to any person who accesses or uses our website.
“Products” refer to all dairy products, eatable items, homemade dairy products, desserts, cookies, cakes, bubble tea, and other fancy items available for purchase.
“Services” refer to online ordering, delivery, and customer support provided by Jodhani Beverages.
2. Eligibility

To use our website and purchase products, you must:

Be at least 18 years old or have parental/guardian consent.
Provide accurate and up-to-date information.
Agree to comply with all applicable laws and regulations.

If you violate any of these terms, we may terminate your access to our website and services.

3. Account Registration

You may be required to create an account to place orders.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to notify us immediately of any unauthorized access or security breach.
We reserve the right to suspend or terminate your account if we suspect fraudulent activity.
4. Products and Orders

4.1 Product Availability

All products listed on the website are subject to availability.
We reserve the right to limit the quantity of any product per customer.

4.2 Product Descriptions

We strive to provide accurate descriptions and images of our products.
However, colors, textures, and packaging may vary slightly due to photography and lighting.

4.3 Pricing and Payment

Prices are listed in INR and do not include applicable taxes or delivery charges.
We do not charge GST as per our business policy.
Payments can be made via credit/debit cards, UPI, net banking, or other available methods.
All transactions are securely processed through third-party payment gateways.

4.4 Order Confirmation & Cancellation

You will receive an email confirmation after placing an order.
Once an order is confirmed, cancellations are not allowed, except in certain cases (e.g., order processing errors).
We reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

5. Shipping & Delivery

5.1 Delivery Areas

We currently deliver to limited cities in Maharashtra and MadhyaPradesh.

5.2 Estimated Delivery Time

Standard delivery time is 24- 36 hours, but it may vary depending on your location.
We do not guarantee exact delivery dates due to potential delays beyond our control.

5.3 Shipping Charges

Shipping fees vary based on location and order size.
Free shipping may be available for orders above a certain amount.

5.4 Delivery Issues

If you receive a damaged or incorrect product, contact us within 24 hours with clear images.
If your order is delayed, please check your tracking details or contact our support team.
6. Returns & Refunds

6.1 Return Policy

Due to the perishable nature of our products, we do not accept returns.
If you receive a defective or incorrect item, report the issue within 24 hours for resolution.

6.2 Refund Policy

Refunds are issued only for damaged or incorrect products.
Refunds will be processed within [3] business days to the original payment method.
7. User Conduct

By using our website, you agree not to:

Use our website for illegal or fraudulent activities.
Attempt to hack, disrupt, or damage our website.
Upload or share misleading or false information.
Engage in any behavior that violates these terms or applicable laws.

8. Intellectual Property

All content, including logos, images, product descriptions, and website design, is owned by Jodhani Beverages.
You may not copy, reproduce, distribute, or use any content without prior written permission.

9. Privacy Policy

Your personal data is collected and processed as per our Privacy Policy. By using our website, you consent to our data collection and usage practices.

10. Disclaimer

Jodhani Beverages provides products “as-is” without any warranties.
We do not guarantee that our website will be error-free or uninterrupted.
We are not liable for any direct or indirect damages resulting from the use of our website or products.

11. Limitation of Liability

To the extent permitted by law, Jodhani Beverages shall not be liable for:

Any indirect, incidental, or consequential damages.
Loss of data, revenue, or business opportunities due to website downtime.
Any issues caused by third-party services such as payment gateways or delivery partners.

12. Termination of Services

We reserve the right to:

Restrict or terminate access to our website for users violating these terms.
Modify, suspend, or discontinue any part of our services without prior notice.
13. Governing Law & Dispute Resolution

These terms are governed by the laws of India
Any disputes shall be resolved through negotiation or arbitration.
Courts in Maharashtra shall have jurisdiction over legal matters.

14. Changes to Terms & Conditions

We may update these Terms & Conditions periodically. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.